Privacy Policy

1. Information We Collect

When you use our website or contact us, we may collect the following information:

• Contact Information: Name, phone number, email address
• Vehicle Information: Year, make, model, license plate number
• Service Information: Type of service requested, symptoms described, preferred appointment dates
• Usage Data: How you interact with our website (via Google Analytics)

2. How We Use Your Information

We use the information we collect to:

• Schedule and confirm your appointments
• Communicate with you about your vehicle service
• Send appointment reminders and service updates via SMS or phone call
• Request feedback and reviews after service completion
• Respond to missed calls with a text message
• Improve our website and services

3. SMS/Text Messaging

By providing your phone number and consenting to receive SMS messages, you agree to the following:

• Types of messages: Appointment confirmations, service reminders, missed call responses, review requests, and service updates.
• Frequency: Message frequency varies based on your interactions with us. We do not send marketing blasts or promotional messages.
• Opt-out: You can opt out at any time by replying STOP to any message. You will receive a confirmation of your opt-out.
• Help: Reply HELP for assistance or contact us at (973) 320-2606.
• Costs: Message and data rates may apply. Check with your mobile carrier for details.

We will never sell, rent, or share your phone number with third parties for marketing purposes. Your consent to receive SMS is not a condition of purchasing any goods or services.

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers: Tools that help us manage appointments, communications, and business operations (e.g., our CRM system, SMS platform).
• Analytics providers: Google Analytics to understand website usage (anonymized data).
• Legal requirements: When required by law or to protect our rights.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of internet transmission or electronic storage is 100% secure.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of SMS communications at any time

7. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Phone: (973) 320-2606
• Address: 248 Franklin Ave Suite A, Nutley, NJ 07110
• Website: joeysautonj.com